Welcome to FloretPlaza, your trusted online florist. These Terms and Conditions govern your use of our website and the services we offer. By accessing or placing an order through this website, you agree to be bound by these terms. Please read them carefully before using our services.

1. General

  • This website is operated by FloretPlaza. The terms “we,” “us,” and “our” refer to FloretPlaza throughout this site.
  • By using our website or purchasing products from us, you agree to comply with and be bound by these Terms and Conditions.

2. Product Availability and Substitution

  • All floral arrangements and products are subject to availability. In the event a specific flower or product is unavailable, we reserve the right to substitute it with an item of equal or greater value, while maintaining the overall look and feel of the arrangement.
  • Variations in color, style, and design may occur due to seasonal and regional availability.

3. Pricing and Payment

  • All prices listed on the website are in Rs. and include applicable taxes unless otherwise stated.
  • We accept secure online payments through major credit/debit cards, UPI, net banking, and other available methods.
  • Orders are processed only after full payment is received and confirmed.

4. Order Confirmation and Cancellation

  • Once your order is placed, a confirmation will be sent via email or SMS.
  • Orders can be modified or canceled , provided they have not yet been prepared or dispatched.
  • We reserve the right to cancel orders due to unforeseen circumstances such as stock issues or incorrect customer details. Full refunds will be issued in such cases.

5. Delivery Policy

  • We offer same-day, next-day, and scheduled delivery services based on location and availability.
  • Accurate delivery details must be provided at checkout. We are not responsible for failed deliveries due to incorrect or incomplete information.
  • If the recipient is unavailable at the time of delivery, we may leave the order with a neighbor, receptionist, or security guard, or attempt redelivery, as per our discretion.

6. Returns and Refunds

  • Due to the perishable nature of flowers, returns are not accepted once the order has been delivered.
  • If there is an issue with your order (e.g., damaged or incorrect items), please contact us within 24 hours of delivery with photos and a detailed explanation.
  • Refunds or replacements may be issued at our discretion depending on the nature of the complaint.

7. Custom and Personalized Orders

  • Custom orders and personalized products (e.g., name-engraved gifts, photo cakes) cannot be canceled or refunded once confirmed and processed.
  • Please review all personalization details carefully before placing the order.

8. Privacy and Security

  • We are committed to protecting your privacy. Your personal information will only be used in accordance with our Privacy Policy.
  • All transactions are processed through secure payment gateways, ensuring the safety of your financial data.

9. Intellectual Property

  • All website content, including text, images, logos, and design elements, is the property of FloretPlaza and protected by intellectual property laws.
  • Reproduction or use of any content without permission is strictly prohibited.

10. Limitation of Liability

  • While we strive to ensure high-quality service and timely delivery, we are not liable for delays or failures caused by events beyond our control, including weather conditions, public holidays, or logistics issues.
  • Our total liability for any claim shall not exceed the amount paid by the customer for the product in question.

11. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website following any changes implies acceptance of the updated terms.

For further questions or concerns regarding these Terms and Conditions, feel free to contact us at fpcares@floretplaza.com