Welcome to FloretPlaza’s FAQ section. We’re here to help you with all your floral needs! If your question isn’t answered below, feel free to contact us at support@floretplaza.com.

1. What products does FloretPlaza offer?

We offer a wide variety of fresh floral arrangements, bouquets, indoor plants, gift baskets, and seasonal specials for every occasion—birthdays, anniversaries, weddings, sympathy, and more.

2. How can I place an order?

You can place an order directly through our website at www.floretplaza.com. Simply browse our collections, choose your arrangement, add delivery details, and complete the checkout process securely.

3. Can I customize my floral arrangement?

Yes! You can leave special instructions or preferences (such as favorite flowers or color themes) in the “Notes” section during checkout. We’ll do our best to accommodate your request, subject to flower availability.

4. Do you offer same-day delivery?

Yes, we offer same-day delivery for orders placed before 2 PM IST on business days. Orders placed after this cutoff will be delivered the next day.

5. What areas do you deliver to?

We deliver locally within [insert delivery area or city name]. For out-of-area or national deliveries, we may partner with trusted florists to fulfill your order. Please check availability at checkout or contact us for confirmation.

6. What happens if no one is home during delivery?

If the recipient is not available, our delivery team may:

  • Leave the arrangement with a neighbor or building concierge
  • Leave a delivery notice and attempt redelivery
  • Contact the recipient for instructions (without revealing the sender or gift details, unless requested)

7. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods listed at checkout.

8. Can I track my order?

Yes. Once your order is confirmed and out for delivery, you will receive a tracking link or update via email or SMS, depending on your contact preference.

9. Do you offer refunds or cancellations?

Yes, but with some conditions:

  • Orders may be canceled or changed up to [e.g., 24 hours] before the scheduled delivery.
  • Due to the perishable nature of flowers, refunds are only issued for quality issues or failed deliveries. Please refer to our Refund Policy for full details.

10. Are substitutions ever made?

While we strive to replicate the product pictured, substitutions may occur based on seasonal availability or supply. All substitutions are made with flowers of equal or greater value while maintaining the design integrity.

11. How do I care for my flowers?

To extend the life of your flowers:

  • Trim the stems and place them in clean water
  • Change the water every 2–3 days
  • Keep arrangements out of direct sunlight and away from heat sources

12. How can I contact FloretPlaza?

You can reach us through:
📧 Email: support@floretplaza.com
📞 Phone: 7701038706
🕒 Hours: 6:00 Am- 8:00 Pm